Introduction
Business Name- Surya Jyoti
We value the trust you place in us and recognize the importance of secure transactions and information privacy. Please note we do not offer any product/service under this platform outside India, and your personal data will primarily be stored and processed in India. By visiting this platform, providing your information, or availing of any product/service offered on the platform, you expressly agree to be bound by the terms and conditions of this privacy policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our platform.
Collection
We collect your personal data relating to your identity and demographics when you use our platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes, but is not limited to, information provided to us during sign-up/registering or using our platform, such as name, date of birth, address, telephone/mobile number, email ID, and any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account, credit or debit card, or other payment instrument information or biometric information, such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the platform to assist you with your shopping experience), etc., all of the above being in accordance with applicable law. Some of the information, such as your shopping behavior, preferences, call data records, device location, voice, your browsing history, and other information that you may provide to us from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs and to customize our platform to make your experience safer and easier. In general, you can browse the platform without telling us who you are or revealing any personal data about yourself. Once you give us your personal data, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the platform. We may track your buying behavior, preferences, and other information that you choose to provide on our platform. We use this information to do research on our users’ demographics, interests, and behavior to better understand and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our platform or not), which URL you next go to (whether this URL is on our platform or not), your computer browser information, and your IP address. If you enroll in our loyalty program or participate in a third-party loyalty program offered by us, we will collect and store your personal data, such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographics, and work details, which are provided by you to us or a third-party business partner that operates platforms where you can earn loyalty points for purchases of goods and services and/or also redeem them. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address and/or other payment instrument details and tracking information from checks or money orders, to provide services, enable transactions, or refund for cancelled transactions. If you choose to post messages on our message boards, personalized messages, images, photos, gift card message boxes, chat rooms, or other message areas, or leave feedback/product reviews, or if you use voice commands to shop on the platform, we will collect that information you provide to us. Furthermore, we may use the images shared by you. Please note that such messages posted by you will be in the public domain and can be read by others as well. Please exercise caution while posting such messages, personal details, photos, and reviews. We retain this information as necessary to resolve disputes, provide customer support, conduct internal research, and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the platform, we may collect such information into a file specific to you. While you can browse some sections of our platform without being a registered member, certain activities (such as placing an order, consuming our online content or services, or participating in any event) require registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an email or a call from a person/association claiming to be from Myntra seeking any personal data like a debit/credit card PIN, net banking, or mobile banking password, we request that you never provide such information. We at Myntra or our affiliate logistics partner do not at any time connect with you requesting such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Use
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; helping promote a safe service; collecting money; measuring consumer interest in our products and services; informing you about online and offline offers, products, services, and updates; customizing your experience; detecting and protecting us against error, fraud, and other criminal activity; enforcing our terms and conditions; conducting marketing research, analysis, and surveys; and as otherwise described to you at the time of collection of information. We will ask for your permission to allow us access to your text messages (SMS), instant messages, contacts in your directory, camera, photo gallery, location and device information: (i) to send commercial communication regarding your orders or other products and services (ii) enhance your experience on the platform and provide you access to the products and services offered on the Platform by sellers, affiliates, partners or lending partners. You understand that your access to these products and services may be affected in the event permission is not provided to us. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about users’ activity on our Platform. We identify and use your IP address to help diagnose problems with our server and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third-party market research agency. These surveys may ask you for personal data, contact information, gender, date of birth, demographic information (like pin code, age or income level), attributes such as your interests, household or lifestyle information, your purchasing behaviour or history preference, and other such information that you may choose to provide. The survey may involve collection of voice data or video recordings. Participation in these surveys are purely voluntary in nature. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
Use of Children Information
Use of our platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this privacy policy.
Your Rights
We take every reasonable step to ensure that your personal data we process is accurate and, where necessary, kept up to date. If any of your personal data we process is inaccurate (having regard to the purposes for which they are processed) will either be erased or rectified. You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We may verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. Your withdrawal of consent may hamper your access to the Platform or restrict certain provision of our services to you for which we consider that information to be necessary.
Queries
If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us.